Your information helps us decide when, where and what to inspect. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. One person said, "I have had good treatment, I couldn't ask for better. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. I was looked after from the time I arrived until the time I left by very compassionate members of the team. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. This is the major ED in the area and serves the population of Dudley and surrounding areas. If you need sub-specialty input, you will then be referred to different specialties. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical "We are working closely with HSE in relation to this matter.". or call us on 0845 113 0012, Response from We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Read about our approach to external linking. All the best and take care. Some patients with suspected sepsis were still not being identified or managed appropriately. What's the least amount of exercise we can get away with? For Covid-19 Test Results or Patient Portal registration please call the number below. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. skip navigation Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The hospital states this is the largest donation in Russell Medicals history. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Click here for the news and events happening at Russell Medical. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. All the best and take care, All rights reserved. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Review titled Russells Hall Hospital Replied on 16 May 2022. DY1 2HQ, Posted via Your kind comments have been shared with the team and senior management who will be pleased to hear of them. NX West Midlands. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Acute Medicine Department - The Dudley Group NHS Foundation All the best and take care. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We received information from the trust and other bodies monitoring the trust. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Some patients with suspected sepsis were not identified or managed appropriately. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. You can register to join the FutureNHS Collaboration Platform workspacehere. There was insufficient senior medical and specialist oversight and in reach to the department. We were confident that these could be achieved quickly.Key findings related to the following: Published All the best and take care. 2023 Russell Medical. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. I'm OK with analytics cookies. People told us that they were happy with the care that they had received at the hospital. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. the service isn't performing as well as it should and we have told the service how it must improve. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Some improvement in patient flow through the ambulance triage assessment area were seen. We are continuing to monitor progress against these. We don't rate every type of service. Agency or bank staff predominantly staffed each area we inspected. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. The hospital trust said concerns related to Mitie's offices. 4 years ago, I attended this unit after a visit to my gp. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. 17 October 2018. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? Patient Experience Team. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Between October and December 2010, 507 surveys had been completed. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. - we'll pass your stories to the people in health and social care who can make a difference. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. With his familys legacy gift, this vision will become a reality, said Peace. Follow BBC West Midlands on Facebook, Twitter and Instagram. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Medical secretaries: Bev/Ruth (ext. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Paediatrics and Gynaecology etc. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. [Very happy with 'Staff skills'] psychotherapist for the kindness they showed me. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. nhs.uk We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We found that people's complaints and comments were taken seriously and escalated when appropriate. Diamond also services this route every 20 minutes. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. AEC/RAB (ext. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. I visited out of hours yesterday after phoning 111 and being advised to. We were brought in by ambulance and seen by a doctor within around 10 minutes. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Keep 999 and A&E free for serious and life-threatening conditions. I want to especially thank the Staff understood their roles and responsibilities under the Mental Capacity Act 2005. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Any other browser may experience partial or no support. They really invested time in me and understanding me. These send information about how our site is used to a service called Google Analytics. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We did not speak to people as part of this follow up review. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Change my preferences Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. We saw and were told that staff were responsive and provided people with appropriate support. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. At least one standard in this area was not being met when we inspected the service and At conservative gathering, Trump is still the favourite. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Address We are centrally WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. [Very happy with 'Staff attitude'] One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Allied health professionals made up the largest group of staff required for imaging services. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. we have taken enforcement action. Tell us what was good and what could be improved, say thanks or call for change There are six bands within the monitoring system so this Trust had a relatively lower risk. The numbers of reporting radiographers available could not meet the reporting demands of the service. All the best and take care. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 2023 BBC. there are some services which we cant rate, while some might be under appeal from the provider. The trust employs around 4,147 whole time equivalent staff (WTE). Dudley We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Again thank you and i would recommend this hospital to all my family and friends. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. This was particularly evident in the category of adult majors. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Suspended ratings are being reviewed by us and will be published soon. The emergency department (A&E) is busy and overstretched. 3 December 2014. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. About: You can search by name or top speciality. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Our mission is simple: Being the best because, we care. Russells Hall Hospital The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Patient Experience Team. Our rating of safe was Inadequate overall. During 19/20 there were three CQUINs for SDEC. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. The complaints were analysed to look at trends, for changes to be implemented. The Trust also provides community services for adults (including sexual health) and End of Life Care. Patient Experience Team, review titled My visit to A & E after an accident. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Patient Experience Team. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Russells Hall Hospital the service is performing well and meeting our expectations. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. One person we spoke with said, 'I have no complaints about this hospital. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. For common health problems visit your pharmacist, GP or walk-in centre. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. 8 June 2012. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Outpatient services are also provided at the Corbett and Guest hospitals. Russell Medical became a part of UAB Health System in January, 2020. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a The care I received from start to finish was exceptional. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. I wouldnt hesitate to re commended Russells Hall to give birth in. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Patient Experience Team. Care records were not always written and managed in a way that kept patients safe. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely.
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