The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Build an instant presence wherever you need to be, at prime business locations. I was using the regus for couple years. This company has the worst customer service I have ever experience in my life. Updated. And answer could take 2-3 weeks! And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This will ensure the agreement ends at the end of the agreed term and will not renew further. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Open the Amazon Prime cancellation page. Then makes an excuse! Hi Vladyslav, We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. All of our services and costs are detailed in the agreement you signed. So many people saying the same thing. The company left an official comment to this complaint. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. GO LITERALLY ANYWHERE ELSE. Best regards, 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Michelle Spire The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Hi Dr. Carrie Jaffe, thank you for getting in touch. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Stay away!! If you refuse to pay their bogus invoices they will send you to collections. It is a scam. Update: a big thanks to the Luton branch who actually decided to look into my account further. Global Customer Service at Regus, They auto renew your contracts without your permission. I am a small business and cannot afford any of this. i want to cancel they said i cannot. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. In case, there is any cancellation fee or refund, make sure to include the same in the. This does not affect customers who have a permanent space as these are reserved specifically for them. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. As far as the payment is concerned, it has been made in full. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Comfortable, professional environments. Unfortunately not. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Kind regards, So, I don't think there won't be an issue with it. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Neither document indicates that there is no opportunity to terminate for an entire year. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. We would like to confirm that your concern is since been resolved as per the details shared with you. + Free Sample of Insurance Cancellation letter Template. Yes, we do get it back, however for a small business this is substantial amount. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. The center itself have no problem and sales are nice before you join. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. That exception is made on the understanding that an additional service retainer is payable. Sandra Melody By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. All of our templates are completely free to use and are designed to save you time and hassle. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." With office and coworking membership, can I keep using the same private office for consecutive days? Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. How did you work around that? I have been transferred to a new location. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Michelle Spire I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The payments have since been sent to . We appreciate your business. I look forward to receiving more information from you. I would like to request you to cancel my membership with you kindly. Most, if not all, companies have an internal collections department or utilize a third party. It was a nice experience with the club. We apologize for any inconvenience caused. Frustrated I shut down the second account as well. How do you update your credit card details? Save my name, email, and website in this browser for the next time I comment. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Nice offices and friendly people. Hi Hongxu, Company Name: Carrie Jaffe or Accurate Assessments of San Diego Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Their automated system was charging me for a service their system just added to my account. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. they charged me twice and theyre being difficult.. please help. Regus appears unwilling to make these same accommodations. We have sadly been with Regus since 2013. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. We offer a number of different membership options. Youre able to bring one guest per visit. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. It was an outstanding experience at the gym. I highly recommend Regus for your professional work. You're going to be billed for an entire year. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Remember that I need to escalate this and if I escalate this it will not be approved.". The quality of Regus office space is good and available services/appliances were reliable. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. 3. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Kind regards, I believe you must provide a 3-month notice (read your agreement). Cookies Policy I havent been able to identify your account. Assistant Global Customer Service at Regus. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Have a question or issue with your current products and services? I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. It is also worth checking that our emails are not landing in your spam folder. Yes. We also ensure all reviews are published without moderation. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. ive been trying to get my money back ever since. But once you are in the system - you can't do anything. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Transparency is very important in everything that we do. Build your presence fast, anywhere in the world. And, therefore continuing the membership is not possible anymore. You have a business to run and our objective is to partner with you to help you grow even further. Hi Shannon, Thank you for your comments, which help us improve. Try ipostal1. The best guides, deals and tips for more frequent flyer points in Australia. I look forward to receiving more information from you. Just happened to me when I signed up. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Customer service is simply poor. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. We are a seasonal business and up until this year it worked for us. Absolutely unacceptable behavior. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. And again, there is simply no legitimate reason for this. Hi Cami, Im sorry that you feel this way. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. 1. Your satisfaction is very important. I have now joined acquire and Regus. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Global Customer Service at Regus. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. She said it reverts to a month-to-month, but to review the Membership Agreement. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. According to the contract terms, the last date of my membership with you is on {the date}. Call us Buy now We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. . Be part of a vibrant coworking community with dedicated desk or hot desking options. Its important to think of the business you are trying to end your term without proper notification. Tip for consumers:Stay away from this company!!! The global pandemic has hit lots of businesses in different ways. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Some of the staff that work the front offices are nice but the good ones leave quickly. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Michelle Spire Share your photos and videos with others to prove the truth of your words. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream In the next paragraph, you should ask the authority for confirmation of cancellation. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Our invoices are due on the payment date that is displayed on them. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. In April of 2021, I tried to set up a virtual office with Regus. After being in my new office they are increasing rent by 8.7%. This company hates its customers, and treats them with destain. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. please give me my refund. I checked my email and didn't see any confirmation emails from Regus. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. This is also very unfair as we are paying for an office that we are not using because of the heating. They reference their terms and conditions and just continue to charge me month after month. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Turned up at 450 Bath Road, Heathrow. Kind regards, Won't be a good idea until they change their management. I found someone. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. This has resulted in our staff not coming into work because of unfavourable working conditions. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I understand that youre disappointed. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I have been charged for restoration fees even though the office was not restored at the time of my move in. due to insufficient funds. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Unfortunately, on this occasion we were unable to provide it and for this we apologise. This is not the case. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Global Customer Service at Regus. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. I have been renting an office space at Regus in Kings Hill for over 12m now. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Its an automated process. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Beautifully designed coworking spaces to help facilitate new connections. Desposit/Retainer - $700 Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? I look forward to receiving more information from you. I would love the opportunity to help further but havent been able to identify your account. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Go anywhere but here, Hi Eric, thanks for reaching out. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket.
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