If you select plane, you need to enter the flight number, seat number and date of arrival. If you change your booking, the premium will be deducted from the new travel price. We ask you to pay contactless or by card if possible. Babs refund credits are backed by Abta/Atol. We advise you to check the latest updates shortly before the departure of your flight. After all, the safety of all our customers and employees is our top priority. To help you find what you're looking for easily, we've popped our FAQs into categories. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. Your country of destination may set additional requirements. Tui has announced a "Covid-19 cover . We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. REFUND CREDIT. - Package with flights offered by another airline. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Alternatively, you can choose a voucher, valid until 21 December 2023. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. If the result of your test is positive, you have to go into quarantine. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. More information can be found hereunder. TUI, COVID and cancel/rearrange. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. This way, you are always aware of the most recent information. Click here for more information. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. To change the names of the passengers on your holiday, you need to contact TUI directly. This way we will be able to travel together safely and without worries. You are required to officially cancel your trip and file a damage claim. We explain the complaints procedure in our guide to complaining about your package holiday company. Now we are stuck as to what to do. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. This also applies to people under the age of 18. You will receive a voucher to book a new TUI fly flight. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . You do not need to contact us yourself. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. Lots of our package holidays use the airline of our sister company, TUI. TUI Belgium uses several kinds of cookies. See Travel Aware page - for travel advice from TUI. Its a way to insure yourself against future developments in the situation relating to the coronavirus. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. (ABC News: Emilia Terzon)Airbnb - a US company worth more than $150 billion - doesn't own the short-term . With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. TUI fly is your trusted partner for safe travelling. This obligation applies even if you have been fully vaccinated. At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. That depends on the measures that are applicable at the airport concerned. We therefore advise you to consult their terms and conditions and the measures they have taken. Call them at 0902 150 45 (0.75 euros / min). If the price of the new flight is higher, we will adjust it to the original price. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. More information can be found hereunder. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. For Covid related reasons you can also make a fee-free change right up until your day of departure. You dont need to contact us yourself. You can already enter the seat number. If you are unable to present the code, you will be denied access to the plane. You can find all information about the validity of the vaccination certificate on the website of Diplomatie. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. Attention: a refund is only possible if you have not yet used the voucher. We're part of TUI Group - one of the world's leading travel companies. How much will it cost to change or transfer my TUI holiday? What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. If you need assistance you can contact TUI directly. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. TUI fly MARK vouchers are easily recognisable by the mention MARK. We therefore advise you to check your mailbox regularly. Click on the link Coronamaatregelen for your destination. MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . You should take into account a processing time of approximately 6 weeks, due to the large number of requests. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. ATOL protection does not apply to the other holiday and travel services listed on this website. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. here are the cancellation policies for easyJet, TUI, Jet2 and Ryanair, in case changing Covid measures impact your travel. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. You can contact them by e-mail info@quickparking.nl or call them at +31 20 717 97 00. There are specific quarantine rules at each destination, and any additional costs must be paid by you. Service on board has been adjusted so as to maximally limit contact. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. However, you have to have a proof of vaccination. You can find detailed information about the voucher and the conditionshere. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. Is it not possible to travel to your destination and pick up your rental car? You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. Your file will be processed as soon as possible. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. rebook your tickets if disruption or Covid rules derail your trip. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. 163.04. Have you reserved a seat? Travel requirements. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. The TUI customer service representatives will notify you if there are any additional fees. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. Click on the link Coronamaatregelen for your destination. Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. Take Ryanairs policy, which allows you to change your flight but with at least seven days notice. New rules are also enforcing Covid tests on holidaymakers once again, This should not be older than 48 hours before departure. Lines open: Monday to . If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. We're part of TUI Group - one of the world's leading travel companies. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. You can book this All-Risk insurance up to 57 days prior to your departure. has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . It also applies if Tui identifies restrictions in a destination, introduced after the booking is made, that will 'significantly impact' your enjoyment of the holiday. Can I cancel a flight I booked with Kiwi.com? After checking in online, you will immediately receive your boarding pass, which is very convenient! Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Onboard our planes. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. This way you will always have the most recently updated information. And all of our holidays are designed to help you Discover Your Smile. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. This applies to all travellers. Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. Do you think that TUIs cancellation fees are quite high? No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. You can't make an Atol claim for a cancelled flight. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. You can book this All-Risk insurance up to 57 days prior to your departure. We do everything we can to help you as quickly as possible. The measures taken by the suppliers can change at any time. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. Whether your flight will take place depends on your destination and the flight schedule. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. Our website contains information for each country as to the available destinations (more information is available at. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. For Covid related reasons you can also make a fee-free change right up until your day of departure. TUI is just one of many travel companies which have been hit by the coronavirus pandemic. If you booked a flight via an online travel agent or a facilitator (i.e. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. If you want a refund then contact TUI, but be prepared to wait quite a while for it. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. Starting on the issue date, you have one year to book a new trip. Do you want to recover more from your cancelled holiday? As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. It said schedules will be cancelled until mid-February, joining . You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. See travelhealthpro.org.uk - for current travel health news. For all flights and holidays up to April 30, 2022, the firm will let you change the . Thomas Cook flights are 100% non-refundable. If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). See travelhealthpro.org.uk - for current travel health news. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. In that case an additional PCR test is not necessary. The table below outlines the termination fees: Percentage of your holiday price TUI will keep as a fee. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. Will your flight take place but do you prefer not to travel right now? Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. Zonder deze cookies kan de website niet naar behoren werken. When you pay you will be supplied with an ATOL Certificate. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. Travel insurance can be taken out within 30 days of booking. It pays to book with an airline that offers decent flexibility in its booking policy. You will receive a refund within 2 weeks. While a number of holidays have resumed following the lifting of lockdown restrictions . Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. If the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid, even if the price of the new flight is higher. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you don't book a flexible rate, you may not be entitled to a refund. After these 270 days, the certificate can no longer be used to travel. Print the QR code or save it on a digital device and keep it ready at check-in. The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. Do you prefer a cash refund? Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. You can book online and enter your voucher number and unique code during the booking process. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. Before travelling. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. In order to limit contacts on board to a minimum, we kindly ask you to travel with as little carry-on baggage as possible. Does this option interest you? Entry Requirements. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Heres how different airlines measure up. If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any).
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