To be added to our postal or email mailing list, sign up here. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info We make every effort to display the colors of our products accurately on the website. I was thrilled with my order of outdoor patio furniture from Arhaus. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. A The phone number for Arhaus is: (913) 663-0250. Purchased a console for my living room! 60 days. We have always wanted the "cloud" from RH but to be honest it's not in the budget. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Should you notice an inconsistency, please contact Arhaus. It has beautiful furniture. The pros: Beautiful and interesting selection of coffee tables. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I order 4 faux fur throws on black friday. Read trusted and proven furniture store reviews from thousands of real customers. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. I requested new back cushion, fabric only, and was told No. Each one was a recording to hang up and go online for more help. As we walked through the showreom we saw so many things that we loved! The cushions didnt last 18 months. Own projects from concepting to delivery of final product. For the entire four-story shore house. The retail prive was around $6,000. I had almost same bad experience as the folks put one star. Arhaus Customer Service Phone Number & Hours - ForLocations Sandi Lahage the Design Consultant there is amazing. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The aesthetics of Arhaus is simply beautiful. The covers are easy to use and help me make this furniture last forever. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! The national Arhaus customer service is the worst customer service Ive ever experienced. How do I apply for an Arhaus Credit Card? However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Merchandise in our warehouse cannot be held more than 90 days. Do you have a program for Interior Designers? I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. and didn't hear for a week, so I called him back again. Never recommend to anyone. Do you offer in-home design consultations? $2650 and after 7 months, we still cant use the sleeper. The people we dealt with at Arhaus were very nice but the product lacks. We never felt pressured into buying something we didn't want. doesn't. No problem with ordering, delivery etc. The delivery was on time and the associates were extremely professional. It is now almost September of 2022. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I chose new ones. Beautiful quality furniture. Our experience at Arhaus was nothing short of excellent from start to finish. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Thank you for your exceptional service and quick turnaround time! Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com This plan will also cover seam separation. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. 4,200,070 reviews on ConsumerAffairs are verified. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Have bought several pieces in the past, but never again. We have purchased gorgeous coffee table after seeing it on floor. They expected me to put the old cushion in the new cover. She took us to the second floor and when I got off the elevator I saw it immediately. These are merely guidelines for measuring and do not guarantee your furniture will fit. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Verification can help ensure real people write reviews about real companies. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. It is always a broken promise. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. I recently purchased a sectional and a table. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. When this store opened we would frequent from time to time. We purchased a Taylor couch set with love seat, chair and three person/long couch. It was not listed "AS IS" so I expect all parts to come with it. This was my first and last Arhaus experience. How can I ensure the furniture I am ordering fits in my home? they should focus and lean more about the customer service. Minimum payments are required for each Credit Plan. You can prob get a $800 sofa on Wayfair thats better quality. I want to escalate past the store manager, but they will not provide a contact. They should offer free delivery over a certain amount spent. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Thank you again! This rating has decreased by -10% over the last 12 months. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The delivery process was painful and required baby sitting. A new customer service representative created another email to send to UPS. Had to wait almost 2 month for a chairs and drawers. We got the warranty and it still takes months to get our new furniture repaired. After visiting nearly every furniture store in San Diego we stopped by Arhaus. 2023 Trustpilot, Inc. All rights reserved. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. The pros: Nicely designed, modern sofas and sectionals. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. His product knowledge put us at ease once we decided on our bedroom set. Would definately recommend the store and their delivery again! The customer service has been extremely poor, had I not called no one would have followed up. BEAUTIFUL FURNITURE STORE ! Half showed up within a week. Join the 39 people who've already reviewed Arhaus. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. We are also Disappointed in the Taylor Sofa comfort and performance. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. If you are looking to work with anyone, we recommend working with David for sure. Read complete details for Arhaus Archarge Credit Card Accounts. The sectional with chaise was made to order. I found them to be solidly built. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Thank you to Michael and Kat for helping me select the perfect furniture for my home. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Go in and take a look, you'll be surprised at the quality, variety and the prices! Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. I can't say enough about the beautiful furniture and great customer service at Arhaus. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. We bought large amounts of furniture from Arhous. A Arhaus employs approximately 20+ people. I am so thrilled with the guidance I received from Them. Please have your order number available so that we may assist you more quickly. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. The back cushions are not sewing straight. More info. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Awesome ordering process! Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. The arm of one custom chair, the wood is split. Just. ! Within a couple of months the item began peeling. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Thank you. I contacted Arhaus service and discovered that the warranty was only thirty days. We'll be back! It was delayed in May, promised it would arrive in late June. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. For this reason, we will be purchasing the Tahoe & we will continue to work with David. The sales manager, Linda treated me like I was the one at fault. Arhaus Furniture Review - Must Read This Before Buying Customer complaints: Definition, examples, and resolution tips - Zendesk The pillows are easy to wipe down too. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Visit your local store today to schedule your complimentary design consultation! This is not something that I would have expected from a $3000 dining table. I was so disappointed their attitude, once they sold it they don't care anymore. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today We purchased a sectional from the Northpark Arhaus this past summer. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. They sure asked me to pay for the furniture right away. Worked with the design team to match new items from our previous purchases with another Arhaus store. Second, there are buttons that go into the cushion. We have enjoyed a wonderful experience working with the team at Arhaus. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. I just agreed to take the wrong color and one brok on delivery. Create Account Keep me signed in | Read 21-38 Reviews out of 38 Made to your specifications and submitted for production at the time of your order. So here I am still not being refunded by a company that has received the returned items. Date of experience: 08 October 2022 ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp So it was that time of life again, furniture shopping time. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. We purchased 2 dining table end chairs in Feb 2021. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Please contact Arhaus for details. The pros: Beautiful selection of unique, quality dining furniture. You have successfully subscribed to our list. I hope Arhaus realizes what an asset they have in her. I bought chairs over 9 months ago. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Poor customer service. They said "we rarely get delays." If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. He offered different seating options to match the table within our budget. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. The sandals are fine and what was ordered. The new Arhaus store in Colorado Springs is horrible. We want you to love your new piece as much as we do. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Arhaus - Facebook Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Arhaus furniture quality? - Houzz Bad experience all the way around. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp Arhaus Reviews | Read Customer Service Reviews of arhaus.com Had a very helpful designer who gave us numerous options and ideas. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Customer service never calls back when you try to resolve the account. I cannot thank Kat and Michael enough. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). I also got covers for when it snows here in Colorado. I did so, and they sent a third party furniture repair company. Can I request delivery on a Saturday or Sunday? All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Clearance Items (marked Last Chance! Frequently Asked Questions | Arhaus We are talking about approx 1k on an order of over 20k. Better yet, these already-marked-down slipcovers were an additional 50% off. Arhaus Company Contact Information | Email, Phone Number | Adapt.io Definitely coming back to finish off my home! The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce Overall, customers have good things to say about Arhaus and their online shopping experiences. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Again, special thank you to Tracy, and thanks to the rest of the staff there. Debra Cleare helped us with bedroom furniture, accessories and tables. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. My experience here was terrible. Anyone can write a Trustpilot review. We recycle copper into tabletops and transform tree roots into chairs. NO. Well, my husband and I have been looking for chairs for a year now. With a keen eye for details, love for . Reviews and acts upon all email and company communications; Be ready with your credit card. If you received a UPS Ship Notification email, you may track your shipment at ups.com. No problem -- they were sending a new cover. The customer service of the entire company is appalling. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Top flight experience over here. They did not put aside my chairs and I was told too bad because they no longer have them. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Arhaus Furniture "customer service" Reviews | Glassdoor What a beautiful store! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. 2023 ForLocations.com All rights reserved. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Digital Art Director Job in Hudson, OH at Arhaus It was incredibly reasonable! The prices are very competitive and the staff is stellar! The cons: Some shoppers mentioned issues with shipping. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I purchased a garden stool in October of 2022 that was delivered in November. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Key Responsibilities. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. Who is looking at this furniture before it goes out for delivery? David approached us and I have to say we are so happy he did. Arhaus is a lovely store in Plano/ Frisco Texas area. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. 30 days: Bedding must be returned unused in the original product packaging. However, the actual colors you see will depend on your computer monitor. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Transferred to representative who can't help or is wrong. They sent one email in May to say my order was processing. It's was a big change but being empty nesters we felt it was time. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. We use intelligent software that helps us maintain the . . I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. (It took me multiple visits to make final decisions on my purchases).