StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. According to the filing, McMillan purchased two tickets to an NHL game in early March. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Prices may be higher or lower than face value. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I was offered alternative tickets. I purchased tickets via StubHub for a concert 3 months in advance. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. NEVER USE STUBHUB. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Get buying tips about Ticket Websites delivered to your inbox. Ticketholders brought a lawsuit against the company, demanding that they get cash . Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Class Action Claims TicketsOnSale.com Owes Refunds for Concerts This is so ridiculous. Ive been trying to get my money back for 2.5 years with no luck! However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. StubHub stopped guaranteeing cash refunds. How do I know I can trust these reviews about StubHub? FAQ. At the same time, buyers expect immediate refunds. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. It is ridiculous. StubHub facing class-action lawsuit after changing refund policy amid The first person I spoke with said that the tickets had been sent. StubHub is an eBay company that began selling and reselling event tickets in 2000. Subscribe for full access to The Hollywood Reporter. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Please add me. I purchased six tickets to Hamilton on 12/1/21. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. They sell you things they don't actually own and if there's an error, too bad for you. Wisconsin residents could get ticket refunds after StubHub settlement They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. This time Stubhub claims they sold tickets and sent me email to transfer tickets. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Furthermore, is there a class action suit against Ticketmaster? Easy sales process: StubHub's Changing Refund Policy Under Fire - NBC Boston Thanks ! Show was cancelled on 12/29/21 the day of the show. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub went a step further and simply halted cash refunds altogether. And the seats they offered were listed for $30 less than the ones I purchased. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I am disputing through PayPal. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Top Class Actions is a legal news source The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. With the complete shutdown of large gatherings, countless businesses are being impacted. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Required fields are marked *. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Home | StubHub Settlement Please download the PDF to view it: Download PDF. And the beat goes on. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . I had to spend hours on the phone with StubHub just to get them to do their job. 01-21-2022 10:07 AM. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Your email address will not be published. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. The federal court ruling in the case is a consent judgment between the parties. Get the latest news on COVID-19 delivered to you. McMillan then asked StubHub to refund his money. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Please add me I lost roughly $600. This browser does not support PDFs. The case is based on an NHL game that was canceled because of a strike. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. I will never use Stubhub again. StubHub sued over refunds for canceled events during coronavirus I will never use this company again to buy or sell tickets. Some StubHub Customers Getting Cash Refunds | PYMNTS.com Want a refund for a canceled concert? Good luck - Local Business News We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Again, there is another confusion about listing a ticket for sale. Either take their alternative or take a refund. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. The court ordered the company to refund customers if the event was canceled and refund them in full. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. If a show is canceled, with no new date, then they will. This is the first time I have been using this website. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. StubHub denies any wrongdoing or liability. Under normal circumstances, these processes are manageable. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Since COVID-19 has come, StubHub's new policy is no refunds. StubHub to Refund Over 75k Customers for Events Canceled During the 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Who should shoulder those cancellation costs? I am appalled at their lack of customer service and straight out thievery. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. They never followed up. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Deadline: May 17, 2022. The next day, I received a $500 charge. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. They offered me 125% of price paid in credit or refund to my CC. Frustrated concert goers still fighting for refunds What a scam. I deleted my account. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. I bought 2 tickets to a concert in SC that was cancelled. Let us know in the comments! Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Emily Walsh. settlement administrator or your attorney for any updates regarding They're upset StubHub is refusing. The MDL transfer order can be found here. Sign up to receive our free weekly newsletter. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! StubHub is an American ticket exchange and resale company. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. They asked me to list it as resale. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Tickets are 100% guaranteed by FanProtect. There is a chance that StubHub will settle the case in the future. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. https://topclassactions.com/wp-admin/admin-ajax.php. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Read more here: Camp Lejeune Lawsuit Claims. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. At regular volume, we can afford to take that risk. The credits issued by the company are valid through the end of 2022. StubHub sued over COVID-19 change to its FanProtect guarantee scheme Despite the alleged deception, the company's policies did not reflect the actual . In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. It is important to note that the settlement is not final and the settlement process is ongoing. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. But, as an alternative, the 120% off coupons were also available. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. No refund or voucher has been offered. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Share this with everyone please!!!! I chose CC. I went thru proper channels and they lied about refund. I am not good at technology. A California class-action lawsuit has been filed against the ticketing site StubHub. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. The new policy offerers a coupon. They were processing refunds for canceled events just like they previously did but then changed their policy. If the show ends up being cancelled you will receive a refund. StubHub has my $253 for tickets I sold. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. StubHub is doing this as opposed to providing full refunds for canceled events. Not at all a criminal case. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. How to Get a Refund for All Your Tickets - Vulture They too should be held accountable. McMillan lawyer Nick Coulson echoed the sentiment. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Others were postponed. Still no luck. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Should You Become a Constitutional Lawyer? We value your privacy. This is not a solicitation from a lawyer. 19. According to the filing, McMillan purchased two tickets to an NHL game in early March. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Last Updated on May 5, 2021 by Dave Clark. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 Terms and Conditions. A $5M lawsuit was filed against StubHub over their updated refund policy A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. If I could give zero stars I would. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.