We can accept no further responsibility when there is no out-of-hours service available. There might be differences based on offers. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. rj vlemnyt. If you have already provided us with your flight details, the car rental company will be able to track your flight. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. You will find the telephone number in the Car Rental Agreement. Trustindex ltal hitelestve. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We offer a price comparison of major and independent car rental suppliers around the world! We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. All bookings include free cancellation up to 48 hours before the pick up time. Please note, making a new booking may result in the change of the Car Rental Company. ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars will inform the complaint submitter on how to proceed if needed. What's Wisecars' cancellation policy? No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you are involved in an accident, the local police and the Car Rental Company must be contacted. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Your voucher is normally issued 48 hours before the pick-up time. In peak periods this may not be achievable. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Reduce your carbon footprint by selecting a greener car hire option. The Car Rental Company must give its consent to repairs and replacements. Some of this include complete insurance and others do not include it at all. Verification can help ensure real people write reviews about real companies. All related documentation must be kept if an insurance claim is submitted. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Your voucher is normally issued 48 hours before the pick-up time. We clearly highlight car and van hire options with Wisecars that have free cancellation. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please note, we only delete personal data on the request of the individual. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars does not take responsibility for partners response times. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In most locations, the minimum renting age is 21 years. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Allan,Thank you for sharing your customer service experience with us! Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please note, it is your responsibility to provide all the above-mentioned documents. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Your contract for car rental will be between you and the Car Rental Company. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Wisecars falsely advertised vehicles for rental on their website. Your voucher will clearly state the address of your vehicle supplier. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Please note, under no circumstances is the fuel included in the rental price. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars falsely advertised vehicles for rental on their website. In most locations, the minimum renting age is 21 years. Please read carefully the terms of the Car Rental Agreement before signing it. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars employs limited use of cookies for your safety and does not store any personal data. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. The permit you may need depends on which country youre visitingand how long youre staying. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Wisecars Reviews Special price and hope that it will be the same at location. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In that case, please contact your bank for additional details. Amendments can only be made up to 48 hours before the pick-up time. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Replies to negative reviews in < 24 hours. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. All rights reserved. We at Wisecars put together a list of the most important information travelers often miss. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. Please read the following to know what is included/excluded in our coverage offers. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Your contract for car rental will be between you and the Car Rental Company. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. However, this is not true. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Powered by. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Wisecars | Better Business Bureau Profile Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Please note, under no circumstances is the fuel included in the rental price. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. You can also find this information in the pick-up and drop-off details. Alternatively, just sign in or register using your Google or Facebook account. You may need an international driving permit (IDP) to drive in some countries. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Wisecars does not own or operate any Car Rental Companies. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. We also ensure all reviews are published without moderation. Fill in your personal information and state what you wish to cancel or amend. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. I attempted to rent a car from them for a few days for $535. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Dear Paul,Thank you for contacting us! Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. When you rent a car, you will usually need deductiblecoverage. Please make sure you return the vehicle to the same rental company from which you collected it. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you require additional drivers, please include them in your booking request. ago Your rental credit will expire after 2 years. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. It said and I'll recap ,"NOTHING more to pay ". It might take your bank extra time to settle the amount. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Great help received from the kind persons on whatsapp chat yesterday and today. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Expired or provisional licences will not be accepted. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Excellent! You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Even a basic insurance. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 provided by the customer's credit card company. Expired or provisional licences will not be accepted. In that case, the special cancellation terms are presented during booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Company Terms of Service - Wisecars Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. They were cheap but the quality of the car was the worst I have ever seen on a used car. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Terms of Service - Wisecars I booked a rental car in Germany and had a flight get delayed that was going to make me late. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars will not sell or rent any personally identifiable information. 8 Feb 2023. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Mr. Mateusz. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Read Customer Service Reviews of www.wisecars.com - Trustpilot Read Customer Service Reviews of www.wisecars.com - Trustpilot Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. When you rent a car, you will usually need excess coverage. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Due to this protection, it cannot be read by any third party. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. In peak periods this may not be achievable. No charge will be made for amending your booking before the start of your rental. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. @ Vicpak. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. All rights reserved. All cancellations outside of the aforementioned timeframes will not be refunded.