Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. To select the company, enter the company name or account details. Once the account has been registered in "My payees", simply choose the "My payees" option when making your transfer request and select the required account to which you wish to transfer funds. Federal Reserve Reg D Transaction Limitations apply. For more details please refer to theTerms and Conditions. Please note: HSBC reserves the right to cancel transactions at its discretion when initiated outside of the US. After 90 days you should destroy your check. Log in to the mobile app. How can I disable Touch ID/Face ID or Fingerprint ID? Log on to the HSBC Mobile Banking App. For green cardholders, if you uncheck the account for online access, your eStatement will be sent to your designated password-protected email address. On your computer, simply select the eStatement / eAdvice you want to view or save. 4 To qualify for an HSBC Premier relationship, you need to open an HSBC Premier checking account and maintain: A monthly maintenance fee of $50 will be incurred if one of these requirements is not maintained. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. 'Pay & transfer' is a single place for managing all your payments and transfers from your HSBC accounts worldwide. EBPP is a one-stop platform for receiving, paying and managing bills via Online Banking. Deposits made after 10pm ET will be considered to be made on the next business day. You'll also be contacted by our collector regarding your overdue account. This is an extra level of security you need to activate if you don't log on with a Security Device / Mobile Security Key. You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. Select delete payee. 5The HSBC Advance Checking account is no longer offered. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer. What is Face ID and can I use it to log on to the HSBC Mobile Banking App? Youll get updates on the status of your enrolment request through your Online Banking notification inbox (bell icon on the top right hand corner of your header). To use this service, simply download the OCBC Digital Banking app via App Store or Google Play and click on the "Pay Anyone" banner located at the bottom of the OCBC Digital app login page. Updating your browser to the latest version should resolve these issues. Please make sure that your mobile device is turned on and have turned off SMS forwarding function during the activation process if you have subscribed to such service. Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. In the More column, select Delete to cancel the Bill Payment. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. Although our Personal Internet Banking pages are built to meet all relevant web standards, using some older web browsers may cause minor display errors or prevent you from completing tasks online. Bank-Cert is issued by Hongkong Post. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. App Store is a service mark of Apple Inc. HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and may require a U.S. HSBC checking account relationship. For more information, please see ourSupported Browsers page. / Other Identification Document no. Additionally, we cover your banking transactions with HSBC's $0 Liability, Online Guarantee, so you can continue to safely perform transactions online. You can access to your overdue account in your account dashboard in online banking. You can schedule a Bill Pay payment up to a year in advance. If you need further assistance you can get in touch in 'Repayment support'. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. starting from Step 1 on Verification screen in HSBC online banking) again and ensure you input correct information to generate a valid Security Code. Click on 'manage payees' 05. . You will be prompted a page which asks you to activate your Security Device. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). You may also reset password, security question and answer on the HSBC HK App. Just select the account you want the check deposited into and enter the amount of the check. You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key. For Hong Kong Residents, Cheque (including e-Cheque and paper cheque) in RMB are subject to the same restriction. monthly service, overdraft) may also apply to your account (s) that you make Bill Pay payments from. You'll then be requested to input a SMS verification code sent by us for verification. 3. To report a Bill Pay issue,chat with us. You'll need the answer to your security question and then generate a security code or input the SMS verification code sent by us to complete the reset. Choose a username and passwords that are difficult for others to guess and keep them confidential. To set up a new payee, select +Add new bill payee. 2. A message 'FAIL PIN' will be shown on the device, reflecting that your confirmation PIN did not match the first PIN entered. Yes, we would like to understand your situation. Log off the mobile app when youre finished, Disable the Password Save or Auto Complete function in your browser. Choose a payee from potential matches or add manually. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. Security device is required for increasing transaction limit. Opens Overlay . On the To page, tap Add new bill payee. You can visit 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'Add a new payee' > 'Add a new payee' tab on top left hand side to add new payee with your Security Device / Mobile Security Key. Upon receipt of the new Security Device, you are required to set up your PIN and activate it immediately orwithin 30 daysfrom the issue date of the letter enclosed with your new Security Device. Log on to the mobile app, go to the Profile tab, select Security and tap the Touch/Face ID or Fingerprint ID button. Cross-Border Disclosure. You can also use the following special characters: the at sign (@), period (. Checks deposited before 10pm ET on a business day will have that day as the day of deposit. 03. If you pay by transferring funds from your bank account there is no cut-off time. The same bill account number is allowed a maximum of five enrolment requests, no matter whether it is within the same bank or different institutions. From here, you can search and filter by Payee, Deliver by Date, Amount, or by the HSBC checking account youre using to pay the bill. Hotline information: If your Security Device is not working, you can replace your physical Security Device with Mobile Security Key instead. If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. telecommunications, insurance companies), HKD400,000 for transfer viaOnline Banking, eIPO (online payments for shares purchased as part of an Initial Public Offering), Other merchants (e.g. Charges may apply to certain fund transfers. ), the dollar sign ($), asterisk (*) and the equals sign (=). 4. What security measures can I take to protect my information when using the mobile app? If this doesn't work, you might be using an older version of the browser. Open the 'Pay in a cheque' feature within the Barclays app 1. HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. You'll then be given a unique reference number, which you will need to call our hotline to complete the process. You should be able to see your new accounts linked to online banking after a working day of opening. To cancel payments select 'Pay and transfer' in the main menu, go to . # Particular purchase and sales advice, Corporate Action advices and certain investment statements will be delivered to you in paper. No. If you think there's a problem, call Customer Services: You will receive confirmation immediately after registration. Can I use the HSBC Mobile Banking App outside of the US? HSBC now offers a name checking service called Confirmation of Payee (CoP). "HSBC" will be displayed afterwards. It's the merchant's decision whether or not to issue a payment eReceipt. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. If your Bank-Cert has not been idled for over 1 year, it will be auto-renewed. You can save it to your computer or print for your records. Banking from the palm of your hand. The new Security Device has a PIN lock which minimises the chance of unauthorised use and protects you against possible online threats. To enrol someone elses eBill, youll need to provide the bill owners personal information, such as date of birth (month and year) and a partial identity number. It is used to help us understand the issue you're facing, so that we may be able to offer you further financial help. Fund transfers: The online fund transfers service is a way to transfer money within your own HSBC accounts, to other HSBC accounts or to accounts with another other bank, in Hong Kong and overseas. If the mobile app does not recognize my fingerprint or face, can I still log on? Self-named Accounts with HSBC in Hong Kong, Customers press the Green Buttonon the device to generate the Security Code, Internet banking Log on and Step Up verification, Customers input specific information into the device and press the Yellow Button to generate the Security Code, Third-party account transfer verification, Account number, mobile number or FPS Identifier with 8 or more digits, Account number, mobile number or FPS Identifier with 4-7 digits. We no longer issue a physical Security Device for Personal Internet Banking customers (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. Currently the Bank-Cert only supports e-Cheque Issuance service. You can also enable the biometrics log on function. Please update it and try again. Customers who choose to receive any paper statement during a calendar year may be subject to the Paper Statement Service Annual Fee. For your protection, log on details can only be changed by logging on to Personal Internet Banking from your computer or laptop. For any issues, chat online with us for immediate assistance. Once you've registered, the service will apply to all new accounts you open with us. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Once you have found your payee, select it. Yes, you can check the status of the issued/deposited e-Cheque via "e-Cheque Status Summary" page on HSBC Online Banking. Please note, you do not need to register to apply online for an HSBC Personal Loan, TravelSurance, HomeSurance or AccidentSurance cover. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. Please follow the following steps to turn on your new Security Device: The new device requires customer to input information specific to the transaction (e.g. With this transaction signing function, the transfer will only be made to the account specified by the customer. You can apply online by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. If you wish to transfer to your payees instead, please go to 'Pay & transfer' on the top menu to select your desired payment journey. As a result, what you can access in the mobile app also varies, and not all features are available in all countries. HSBC Mobile Banking lets you access and manage your HSBC accounts anytime from your mobile device using the HSBC Mobile Banking App1. 2023. repeating or sequential numbers (e.g. Select the company and follow the on-screen instructions. How will I know if there is a problem with my mobile check deposit after I submit it? We're here to help you. You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. Monday Sunday except 00:00 to 06:00 every Sunday (HKT). This may happen if you have entered an invalid Security Code into the screen. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). The number is a 10-digit serial number, identifying your individual Security Device. Find the answers and while you're at it, tell us how we could do better. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Then select the Manage Payees button. If you dont make any payments or transfers for a while your payment limits will reset to zero. You can only choose a 4-6 digits PIN for the new device. There's no monthly service fee to use Bill Pay. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. Any additional used real-time stock quotes exceeding your free real-time stock quote count will be charged at HKD0.1 per quote, and will be debited from your account in the first seven working days of the next month. If you have any query, please contact the merchant direct. What is Touch ID and Fingerprint ID log on, and can I use it to log on to the HSBC Mobile Banking App? If updating your browser still doesn't work, please install Acrobat Reader on your computer. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. Click My HSBC at the top lef tof the page and select Future dated bill payments. Phone banking: Call the respective hotline and activate your new Security Device instantly phone banking Service PIN verification required. 10. No, HSBC does not store any account details on your mobile device. You should receive eStatements or eAdvice the day following the statement or advice generation date. The calendar will present you with the earliest deliver by date available. 5. Can I change or cancel a bill payment in the mobile app? You can only update one account at a time. For security reasons, we will request you to change this password when you first logon to the system to view your eStatement / eAdvice. You can change your password at any time but your new password must be different from your username. There are no fees to use the mobile app. with 0-3 digits. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. Yes. Be sure to place the check flat on the surface and make sure all four corners of the check are visible inside the white and green box. We recommend you add our email address to your address book to solve the problem. Select the Delete icon in the top right corner of the screen. Cross-border disclosure. Then enter a 4-6 digits9PIN using the keypad and press the yellow button on the bottom left to complete the input. . You should inform us to de-activate your lost or stolen Security Device immediately. Discover an ever growing range of services and features on the app to make your banking more convenient. Same as paper cheque, there are some constraints on RMB e-cheque presented in Guangdong Province and Shenzhen. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. Select 'New payee' > 'Person'. Where your document will be downloaded to will depend on what browser you're using. Follow the steps shown on the screen for activation. The new Security Device for the visually impaired will be released at later phase. + Once you've registered for Personal Internet Banking, you'll no longer receive banking and credit card statements by email. Select other payment services in 'Pay & transfer' tab, and use the online 'Pay & transfer' banking services. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. Click on the account the payee is linked to. Customers can check which iOS version they have within their Apple device settings. It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. HK Dollar Statement Savings Account eStatement+, Consolidated eStatement for Savings Account, Monthly HIBOR-based Mortgage Plan Repayment eAdvice, Confirmation for credit transaction eAdvice, Confirmation for debit transaction eAdvice, Time Deposit Interim Interest Payment eAdvice, Time Deposit Placement Confirmation eAdvice, Time Deposit Change of Maturity Date eAdvice, Unpaid Standing instructions Warning Letter eAdvice, Summary listing of deposits and withdrawals eAdvice, Internet Banking Registered Transfer Account eAdvice, Reminder on reactivation of inactive passbook savings account eAdvice, Reminder on reactivation of inactive account eAdvice, Handling of inactive passbook savings account eAdvice, Inactive passbook savings account closure eAdvice, Update of FPS default account notification, CombiNations Statement Savings Account eStatement+, Foreign Currency Current Account eStatement+, Super Ease Account (Overdraft) Balance eAdvice, Super Ease Account Important Notice eAdvice, Summary of Overseas ATM Cash Withdrawal eAdvice, Mortgage Loan Account Instalment Change eAdvice, Personal Instalment Loan Overdue First Reminder eAdvice, Personal Instalment Loan Overdue Second Reminder eAdvice, Personal Instalment Loan Overdue Third Reminder eAdvice, Personal Instalment Loan Overdue Final Reminder eAdvice, Mortgage Loan Account Overdue First Reminder eAdvice, Mortgage Loan Account Overdue Second Reminder eAdvice, Mortgage Loan Account Overdue Third Reminder eAdvice, Mortgage Loan Account Overdue Final Reminder eAdvice, Monthly HIBOR-based mortgage plan repayment (with company interest subsidy) eAdvice, Mortgage related fire insurance policy pre-renewal arrangement notice eAdvice, Mortgage related fire insurance policy renewal notice eAdvice, Mortgage related fire insurance policy renewal reminder eAdvice, Mortgage related fire insurance policy renewal confirmation eAdvice, Cheque purchase return / correspondent bank charges eAdvice, Clean Credit minimum repayment overdue reminder eAdvice, Secured Credit and Clean Credit confirmation eAdvice, Mortgage Loan Account overdue reminder eAdvice @, 100% Personal Loan Guarantee Scheme Loan overdue reminder eAdvice @, Investment services/Securities account - composite eStatement *#, Securities purchase and sales eAdvice * #, Stocks Monthly Investment Plan eAdvice *#, Important updates on investment products under the HSBC GBA Wealth Management Connect Southbound Services eAdvice, Time Deposit instruction amendment confirmation (SID) eAdvice *, Time Deposit placement confirmation (SID) eAdvice *, Structured Investment Deposit confirmation eAdvice *, Structured Investment Deposit bonus / interest payment eAdvice *, Structured Investment Deposit instruction amendment confirmation eAdvice *, Structured Investment Deposit early redemption eAdvice *, Structured Investment Deposit uplift on call date / early termination date eAdvice *, Structured Investment Deposit maturity eAdvice *, Deposit Plus placement confirmation eAdvice *, Wealth Portfolio Lending Facility confirmation eAdvice *, Structured Products subscription & sale eAdvice *#, Bonds / CDs purchase & sale eAdvice *# (effective 30 Oct 2022), Wealth Products other services eAdvice *# (effective 30 Oct 2022), Securities Margin Trading Services Daily eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Daily eStatement *# (effective 20 Nov 2022), Securities Margin Trading Services Monthly eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Monthly eStatement *# (effective 20 Nov 2022), Credit Card Overlimit Opt-out Arrangement eAdvice, Credit Card Credit Limit Increase Notification eAdvice, Credit Card Standing instruction set up eAdvice, Credit Card Credit Balance Transfer eAdvice, Credit Card repayment overdue reminder eAdvice @. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. You must be registered for Personal Internet Banking and have downloaded a current version of the HSBC Mobile Banking App. Please note that we no longer issue a physical Security Device for Personal Internet Banking customers. The Withdraw on Date will note when the money will be withdrawn from your HSBC checking account and sent to your payee. 2. You will be presented a Review screen with your payment details. What if a transfer cannot be processed accordingly as requested? You can add or remove fingerprints in your device settings. 2. It should consist of 6-36 characters and you can use a combination of numbers and letters. Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. ; Use the mobile app to make a real-time payment/transfer What is the cut-off time for bill payments? Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. 5. In addition to the daily sub-limits above, there is a daily master limit of HKD400,000 per customer6for transfers to other non-registered accounts using the three automated banking channels. Yes. If you are not able to do so and require a physical Security Device, please call Customer Services at. Making transfers to non-registered account, Increasing transfer limit of non-registered account, Making bill payment to finance / securities / sports and leisure, Setting up registered transfer account and defining transfer limit, Increasing transfer limit of registered account, Hold the bottom right green button for 2 seconds to turn on the Device, Enter a 4-6 digits8new PIN using the keypad, Press the bottom left yellow button to complete the first PIN entry.