We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. If you need your dress for a specific date you might want to find a different one. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. All such rights are reserved by www.lucyinthesky.com and its licensors. Is Tata Sky service free? Lucy in the sky did not inform me back in November, that the dress was not in stock. We're so glad you were able to utilize our 24/7 chat! My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. They said I would be receiving updates and a tracking number. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We may from time to time include third party links on our Website. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. I can always count on you for the best quality and accurate fit. Lost or stolen. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Completely different material than pictured. You can only email and live chat with them. Here are 8 tips for writing great reviews. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. . Thanks for your feedback. Lyst Authenticcom meets visitor expectations and captures their We're so glad that our customer service team was able to assist you. Both dresses arrived back to back and they looked nothing like it did online. Store credit took weeks. Please use the following size guide to help determine your size of clothing. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. i am from spain. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). We're so sorry to hear issues with your order. CASANDRA M. was extremely helpful in seconds. Good Luck! In the case of any change-of-mind or sizing issues, we offer store credit. I greatly appreciate the customer support 24 hour 7 days a week chat box. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Check out what 6,872 people have written so far, and share your own experience. Be careful of ordering something for a particular occasion. I ordered 4 items and once I received 2 of them and saw how bad the quality was. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Critic England, United Kingdom. Contact BT. We're so sorry to hear that you had issues with your order. We're so glad you were able to reorder and get it in the time frame you needed. . Oh no! After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. They weren't prepared for homecoming season and got behind. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Do the dresses come within two weeks and is it worth the money? Unfortunately, we are not selling our styles to other retailers at this time. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Don't waste your time here! Lucy in the Sky - Home | Facebook If you are in between sizes, we would generally suggest to order a size up. Order from a different boutique. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Sky Ireland Contact Numbers & Customer Service Tips - Selectra We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. what is the average shipping time? Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). You can activate your new camera, view your photos, manage and monitor. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Customer service is non-existent. How can I contact Lucy in the Sky? Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Hi Mike, Thanks for your feedback. The customer service is out of this world. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Do not purchase from Lucy in the Sky. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Every item was shipped separately and weeks after stating they were stated to arrive. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. I foresee no dress, no money returned and no reply. . They have such cute styles, but the clothing quality is so bad. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Alternatively, you can attempt to place the order with a different card or try again later. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. You should check this page from time to time to ensure that you are happy with any changes. I don't think you got it! My advice to anyone. Please email us at resolution@lucyinthesky.email. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Intellectual Property, Software and Content. I was SHOCKED as the price of this dress after I received it. If you want to make a complaint to the Sky customer service team, they can be reached on . All prices advertised are subject to such changes. Ordered my daughter a winter formal dress. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) -Kate. Lucy in the sky is a great company from products to customer service I am always satisfied. Contact us - LUCY IN THE SKY Do not buy from them. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Our privacy policy, which sets out how we will use your information. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. -Kate. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Lucy In The Sky. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Very professional. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Have something to share about Lucy In The Sky? -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. Please email us at resolution@lucyinthesky.email so we can assist you further. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Verification can help ensure real people write reviews about real companies. Number of comments: 0 Free FedEx Shipping, over US$75. So glad we were able to help! -Kate. They charge so much and the quality is so bad. You can email us at resolution@lucyinthesky.email! 1860 500 6633 is Tata Sky WhatsApp customer care number. This consists of doing coursework over 15 months. This policy is effective from 01/01/2016. Followed up shortly after the purchase to make sure everything was ok. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. I love Lucy in the sky ! Worst experience. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Her mom (Gene's mother's sister) has moved to France. It is a no for me. -Kate. There is no phone number and the chat has been disabled. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. | Read 5,961-5,980 Reviews out of 6,594 You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Shop now at www.lucyinthesky.com. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. The reps copy and paste generic statements to your emails and don't actually solve any issues. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You can choose to accept or decline cookies. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Hi there. -Kate. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. United States. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Finally, the Trust Mamma rating is four stars. A store credit is automatically applied to an account attached to the email used for an order. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We do not provide information to these agencies or companies for marketing or commercial purposes. Is Sky Internet down? Broadband issues and outages explained I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. - Kate. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Pepper's Lonely Hearts Club Band. For my troubles, I've been offered a $25 store credit. Please email us at resolution@lucyinthesky.email for further assistance. The package was never opened -- and sent back immediately. -Kate. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. -Kate. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Hi Chloe, Thanks for your feedback. Totally disappointed! Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Horrible return policy. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. I am so disappointed and will NEVER ORDER AGAIN! Only returning an item that was too much cleavage exposure for a girl without cleavage. Thanks for your feedback. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Hi Kristina, We're so sorry to hear about the order. I don't care how good are their dresses and I don't even want to know. -Kate. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Please let us know if we can help any further. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Amazon.com: Customer reviews: Lucy in the Sky I reached out to customer service numerous times and have not had a response. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Cassandra M. went beyond. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Number of comments: 0 Shipping I need to change my address or order, how do I do this? . If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I wear a size 12, and the size 12 they shipped me barely fit over one leg. If they don't offer refunds, they should have made this much more clear during purchase. Hi Addison, Thanks for your feedback. Shipping is free over US$75 and US$6.90 for orders under US$75. Yes, it says so on the website -- READ THE FINE PRINT. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Thanks for your feedback. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. I know it's still only Nov. 15 but I do not think this dress is coming. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Order took over 2-4 weeks to be delivered. Thanks for your feedback. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Sky Customer Service Contact Information | Updated Guide - DoNotPay In the end the skirt fit very snug and my booty looks great in it. Annoying, right?! Our regular return policy applies to all orders made through AfterPay. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. I absolutely love Lucy in the Sky's Customer Service!!! Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). I HAVE NOT RECEIVED MY ORDER. We therefore have no responsibility or liability for the content and activities of these linked sites. You must not establish a link from any website that is not owned by you. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. We will not be liable if for any reason this Website is unavailable at any time or for any period. Get Sky Broadband - 08442 411 653. Really horrible place. 90015 Now my daughter has no dress for homecoming and we are scrambling. The 24/7 chat is turned off and nobody bothered to respond to my email. Incredibly scammy and misleading. Thanks for your feedback. Luckily I was able to return it and get store credit pretty quickly. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Companies can ask for reviews via automatic invitations. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit!