It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Edit: I just got the legend to work too. All comments are moderated before being published. I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. May 24, 2021 by I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. If you have any update about this issue, please feel free to post back. How do you disable mute and unmute audio feedback? - Cisco Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. 10% OFF. I also have the same exact issue (In my case, also happen to use Aftershokz). Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. If you were encountering an issue and it is now resolved, please change the post flair to Solved! But the best would be to have some configuration possibility here. 1. NOTE *Menus may vary by device. Since it was several years old, I purchased new one, same problem, had it replaced & same. I try to pair with another phone, but the problem persist Any ideas? My Voyager 5200 started having problems after I updated firmware several months ago . And I've sent it to reseller, hope they will fix it or it will be replaced. Go to service centre and get replaced it yet again ??? This is the third headset that they change me in warrantly. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. Explain that one? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Plantronics BT600 Bluetooth USB Dongle User Manual BT600 User Guide Then soaked for a couple more minutes. You can't turn this one off completely AFAIK. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. 14 Best Wired Headset For Call Center In 2023: [Latest Updated] it's so annoying. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. it is also so annoying that you need a software to do this. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I didnt see any response to your challenges, so Ill see if I can help. They also should have an answer for "What is in the box". cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Plantronics 4200 UC, 1- Using iPhone 12 interestingly the same does not work with the legend. A tone means the sensors need to be reset. Struggled with same sound cutting out after few seconds as everybody else. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Dec 15, 2021. Plantronics Headset Auto-Mute Fix - ACC Service Desk The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Picking it back today, I decided I wanted to know the reason and I found it and a solution. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I have contacted other colleagues and they are facing the same issue! Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. After drying it now works perfectly again. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. Teams call controls on jabra headset not working. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. You can set up a conference call with 4 additional headsets. Yet I have no issue hearing them. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Don't buy Plantronics products, especially the Voyager Edge. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Disconnecting it from the laptop then let the phone work perfectly. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. the logitech logo on a silver button). I just applied it. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Check to see if the issue still persists. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Click the Settings button in the upper right corner of the screen, and then click General. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. You could try pressing the physical mute button on the headset and see if that works? Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Apr 30, 2017 by Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. The other alternative they suggested to me was to join the Teams meeting through a browser. No new developlemt with this issue? 2 Activate Bluetooth on your phone and set it to search for new devices. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I can hear callers but they cant hear me. Adam Ratcliff 11. iPhone Settings > Bluetooth > On*. I'm out of warranty and they are offering a discount on a replacement. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. https://drive.google.com/file/d/1zpXRWMd daniel daniel Hm, I haven't experienced that through the computer, only via telephone. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. To mute the device, click Mute. Where is your mute or unmute button? The other headphones I have connected do not work now. - edited MS Teams is not the one telling the headset to speak, it's the headset having that configuration. @lorisvalentini. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. Hi Dave, I will try this. I need to be able to run around the office and answer calls and cant. Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 Turn off "Mute On/Off" voiceover? : r/MicrosoftTeams - reddit any oficial solution about my voice fading away due to mic or noise canceling issue? Contact one of our friendly Headset Advisor's. I had the problem of people not hearing me after I dropped it. After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. ), which allowed you to keep the WebEx app unmuted, while using a . How do I get my Plantronics headset off mute? - gudevsoc.com How to turn off Voyager Focus UC / BT600 mute alert? If the call can still not be unmuted, perform the following: 3. 3. In the System Properties window, click the Hardware tab, and then click Device Manager. Teams is telling the headset to speak. Its just disgraceful. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. Used black electrical tape to cover both sides holes on the round section. BT600: After setting device to mute on it fires back mute off My headset with teams only started doing this after a Teams update. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It will upload the log files to help us debug the issue. I can't understand this warning message can't be disabled. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. But Microsoft should fix this or give a setting to switch off this feature/bug. menu. But then shows that it isnt available not able to connect. Teams call or Teams meeting? If the answer is Teams meeting, how did you join the meeting? Need help finding the best headset for your situation? I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. Now these configuration settings are no longer found in the Plantronics Hub software. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. 3. 1. Check if your headset is selected as the default audio device on your phone or computer. I have same issue with my Voyager 5200. I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Teams will still be muted. I could hear callers, but they couldn't hear me after the first couple of words. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. How do I turn off the extra audio cues that play when I am using my You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Usually 1-4 or A-G. Learn how to use and troubleshoot problems with the Headset that you use with your computer. If I use the laptop default, build in speaker, the issue is gone. Shrenik Bhura. It happened after the latest firmware upgrade. 1-10 of 13 Answers. #3 Make sure compatibility dial is correct. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. Immediately followed by 2. Your device should work just fine. Keep testing, until you find the right balance and the Plantronics headset echo is gone. Thanks for the tip. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.