I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I also got this error. "Im not able to add instructions in the macro. Thanks. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Health Cloud Superbadge Any advice?Thanks in advance! Yes you do. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I have the same problem, I have the same problem, could you solve it? I'd bet that the solution is to "clone" not rename. Review the steps to create the 'Cloud Technical Team Support Process'. hours of inactivity vs hours of being created. You should be prepared for a heavily scenario . error, has anyone found any way around this? Ensure you group report results correctly. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Have a question about this project? However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Youll need to enable this whole feature before you start I wont give away what its called! Anyone have any idea? Any help would be greatly appreciated. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Excellent statistics for your blog, thanks for taking the time to proportion with us. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ensure you set up the routing for Advanced Cases properly. Sounds like an easy oops! Would you like to share some details of your current configuration? When I made mistakes, I simply reverted to the last saved version. We recommend using a new Developer Edition (DE) to check this challenge. Search for an answer or ask a question of the zone or Customer Support. He laughs when I poke his nose and tries to take toys out of my hand. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Yes! Ensure Agents have access to Knowledge when viewing a Case. Expert Tips on Getting Your Billing Superbadge - ITequality Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi All,I am currently stuck at challenge 4. Would you like to share a few more details on how you currently have things set up? hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Trailhead Baby any idea? If you can not, I'd look around at permissions. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. This is where you start building out the ability to manage support levels. Sales at Lychee shadow It's a status. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I am unable to rename the "Service" console , I receive this message when selecting Edit. I can only click on the Email tab. Case organizers think about the language. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Ensure the Customer Contact can be tracked on Cases. Thanks!!! :), I am unable to solve this. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. @MM - thanks for your time. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. By clicking Sign up for GitHub, you agree to our terms of service and Ask Question Asked 2 years, 8 months ago. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I have sent screen shot of my report to rebecca@capstorm.com . Challenge 5 error : We can't find a field called 'Question Long Text Area'. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The worst error! This is a fun challenge - if you are, like me, a total Service Cloud novice. Service Cloud Specialist Superbadge - YouTube The key word is "rename." Checkboxes: Missing 3 that should be checked. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Alas, fingers crossed for the next challenges. And of course, I just tested the challenge 4 again and I passed! How would you enable people to select cases from an organised list? Ive always thought this was pretty cool. Trailhead Baby, THANK YOU SO MUCH!. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. When you start a create a new report, simply click to start with a clean screen. I'm not sure I would have figured that out if I didn't stumble across this forum. Still stuck? He laughs when I poke his nose and tries to take toys out of my hand. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Ensure Agents have access to Knowledge when viewing a Case". Selling with Sales Cloud Specialist Superbadge - YouTube Hi there,I am struglling with sataus update within a macro. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I have created data categories and Subcategories and have activated.But have issue with the above error. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Knowledge Basics for Lightning Experience. I kept that particular module open one on screen while I walked through this step. Rated Accounts by State The record count for state and account rating are automatically added. Modified 2 years, 1 month ago. I am going bananas here. Open a Case in the service console.2. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. The macro works without the email button being visible. Add to Favorites. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. What should I do? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Make sure that the correct date range is selected. We recommend using a new Developer Edition (DE) to check this challenge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I have to double check the directions, but I believe that you just have to add a few values. Any ideas that can help me? Start in setup. We can't find the 'Customer Case Team' role. Book Now. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Review the steps to create the 'Cloud Technical Team Support Process'.". I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Help with Superbadge Service Cloud Specialist step 4. Are you sure you want "email to case"? But I have created this Data Category, so I'm not sure what the issue is. Confused? Even clicked edit and save for the profile after changing console settings. It's a picklist. Did you check the values? The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I add wrong queue to Presence Statuses but I still have the same issue. Its awesome once its all working. I have the same problem and my Entitlement Process is already active :(. Processes. 3. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Leave a comment for the Trailhead Baby! I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Service Cloud Specialist Superbadge Challenge 2 Question Modified 2 years, 1 month ago. Install the unmanaged package from the prework if you haven't already. If you need more help, leave a comment! i could pass the challenge, so great to have some experts available like you! Good to hear!!! Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Stuck on Superbadge Apex Specialist Step 1? Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. What am I missing? My brother has started to play with me! Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. What can I attach to help diagnose what I am still missing? If yes, this was created in the wrong place. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I am glad that you figured it out. MVNO Providers3. I have finally managed to get through this stage. I am having trouble with step 4. Salesforce projects, superbadges, and sample apps - Index Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. (Hint- search in setup for "support process". Could you suggest how to troubleshoot it ? I'd try this- Delete the current process. 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Activate your knowledge groups and sub-groups. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Do share more like this. The solution? Hello. 1 is checked that should not be checked. Did you start with a clone of the correct profile? Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Let's do this. Could you shoot over a few screenshots of what you have? hmmmm I think I just had to drag the filed onto the layout. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Thank you very much for such an interesting post. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Also when i click on Overflow Assignee no records found window pop up. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. It is reason i m getting this error. Trying new things- my baby brother practiced crawling through a tunnel. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. (jealous? Do you have "Billing Topics" as a top data category with the 2 sub categories? Challenge 1 Configure Outbound Application and Integration Security. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I'm STILL hacking away at this error message. Ensure you select the correct Chart format." If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. This worked for me. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. But I have successfully created this service console in my playground. Ensure Agents have access to Knowledge when viewing a Case." I'm whole again. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Or "on demand email to case". Tonight's challenge involves the creation of two processes. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Use Lightning Knowledge to create a knowledge base for better customer service. but i don't know what is next step? Copyright 2000-2022 Salesforce, Inc. All rights reserved. Thank you for your time and response. Tips for Passing the Service Cloud Specialist Superbadge I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. After changing the name of the inactive user it worked for me. I'm at a loss as to what I could be missing. I am not sure what I'm doing wrong? "Wrong Queue" is not a queue. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. . Did you check the little box to activate the entitlement process? :) I'd reconsider that time trigger. How frustrating! You, my amazing reader, get more than tips for a Salesforce Superbadge. That is why I referred to the question that was asked to you before on May 31st. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Think of this like a Sales Process. where you have opportunity stages associated with the process. Hi,Oh I got it! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Rated Accounts by State The record count for state and account rating are automatically added. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Grief! It is hard to give many hints about this step without giving away too . Glad you figured it out! Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Please guide me on this.Thanks. I'd do a quick google search on Salesforce Macros- It's a point and click process. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!!