Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. This hotel exceeded our expectations. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Do you have a room with a view available? The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. The bathroom had poop on the toilet when we checked in. Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Sincerely, John Wilkins/Owner. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The number of extra beds and cribs allowed depends on the option you choose. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. Breakfast is unreal. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Overall the hotel was very nice as was the experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It seems that communication was lacking in your case, I apologize. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. We all have bed bug bites all over us and they are very uncomfortable! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. From: The east and west. Taxes and fees that are shown are estimates only. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Posts are solely the responsibility of their respective authors. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Disliked: Cleanliness, amenities, property conditions & facilities. The front desk staff were excellent as well as the Hotel itself. I then contacted the BBB. American, Chapel Hills Mall is 1.2 mi away from this hotel. I did not like how dark the place was, and how murky the pool was. My friend was sleeping in the bed closer to the bathroom. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America, Deluxe Queen Room with Two Queen Beds - No pets, Queen Room with Two Queen Beds - Pet Friendly. The check-in was fast and easy. I have never received such terrible treatment in my life!! Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Posted at 9:58 PM, Feb 01, 2019. and last updated 9:30 PM, Feb 01, 2019. We went back to the area for spring break and decided to stay there again because of the location and price. A business center with fax and photocopying services is available. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. Surprisingly good place with an interesting main lobby / restaurant area. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. Your contribution should be yours. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. All staff members were amazing! Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 NEVER again! Beautiful little hotel In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. 96 out of 2735 reviews" ", Rating 2 - Terrible. Its a bit old and outdated, the rooms were a bit dusty. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Room had some leaking issues at sink but was still very clean and fresh. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. When I checked in I paid in advance for a one week stay at a special winter rate. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates Made to order omelettes! Staff was friendly. Highly recommend. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. The room was large, 900 TV channels and reception area inviting. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. Yeah right! Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Reviews are most valuable when they are original and unbiased. Room 238 had bedbugs. Rooms were clean & staff at desk was very polite & professional. Basically got one night free with purchase of one night compared to other Hotels in same area. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. They are also responsible for the costs associated with eradicating the unit of the pests. The place was super clean. Breakfast is excellent for a hotel breakfast. The breakfast was great! These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. We even got an upgrade to our room witch was AWESOME!!! Staff was amazingly friendly. Tasted delicious and the staff was friendly, hard working and good at their jobs. They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. Please note that a deposit fee is charged per night at this property. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included The property was run down and the room was awkward and small, especially the bathroom. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. They also have very strict protocol on handling complaints such as this. I never swim with my kids because I hate cold water and was able to swim with them for hours. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Nice spacius and clean Prices are the average nightly price provided by our partners and may not include all taxes and fees. Called back immediately to report and the GM called back fe. I would recommend it if you can handle the unfriendliness of the staff. We do allow pets and have a designated area for pet friendly rooms. The Academy Hotel has 200 spacious accommodations like standard rooms, deluxe rooms, mountain view rooms, family suites, jacuzzi suites, pet-friendly rooms, and accessible rooms for the disabled. Very condescending when protocol had changed since last time we stayed. Try again. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. 1602 out of 2735 reviews" ", Rating 8 - Good. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Overall, okay. Check your selected option for more info. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. (Click on the Red Icon to view detailed bed bug reports.) Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Though the lobby is lovely don't let it fool you! All cribs and extra beds are subject to availability. - Terms of use - Privacy - Disclaimer. Great value! We checked into the hotel and the person at the counter was very friendly and personable. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Couples in particular like the location they rated it 9.0 for a two-person trip. The bathroom had poop on the toilet when we checked in. A nice grill and bar. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. We stayed at this hotel last summer, June 2010, and left with some bites on us all. This meant there was furniture being moved men shouting up and down the hall and dogs barking. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. Rooms were clean and comfortable Breakfast was above expectations, and the restaurant was on point. Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. This was for the price a grand slam! Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. I really didn't know about bed bugs at the time. We have more than 70 million property reviews, all from real, verified guests. Icon Color & Report Disclaimer File a new bed bug report at this location Examine your luggage carefully while repacking and when you return home. Great place to stay, great location and awesome breakfast!! Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. Copyright 2020 Scripps Media, Inc. All rights reserved. Room was a nice surprise- nice size, comfortable beds and chair. Unfortunately, he was the only one during our stay there that was friendly. Prices for cribs and extra beds aren't included in the total price. Now the cons. Made beds, replaced towels and amenities. This property has taken steps to provide more sustainable and eco-friendly travel. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Error: We've sent you an email so you can confirm your subscription. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. Excellent breakfast. It seems that communication was lacking in your case, I apologize. We enjoyed the warm indoor pool and the breakfast options. Staff was really helpful and friendly. Booked this on a major travel site for an incredibly low price. This is a great hotel. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. I then contacted the BBB. WiFi is available in all areas and is free of charge. This is not a rash, these are bites! Right now bedbugs are a problem here at home in Colorado and in all 50 states. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Such a treat! The atrium for the hotel is beautiful. Front desk amazing. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. It is my hope that you see fit to give us a second chance to win your valuable business back. Friendly and informative front staff. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Sincerely, John Wilkins/Owner. Good inexpensive place to stay with a very good staff. Basically got one night free with purchase of one night compared to other Hotels in same area. Oh, & rooms were almost sound proof! Rooms are clean and nice but not sound proof. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. <[emailprotected]edbugregistry.com>. NEVER again! The restaurant on site did not have very many options but what we did get was really good. Booking.com does not accept responsibility or liability for any reviews or responses. There is nothing classy about the way this staff treats it's guests. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Weird. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Such a treat! The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Review tags are currently only available for English language reviews. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. We allow a maximum of 2 pets per pet friendly room. Nobody likes that thought," Freeland said. I would recommend it if you can handle the unfriendliness of the staff. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. 3. Use cautionwhen using pesticides and always follow label directions. We all have bed bug bites all over us and they are very uncomfortable! Frequent visitors over many years and always pleased. Service was amazingly efficient. This lets us know our reviews come from real guests like you. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. On Mar 24 2011 Well. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Each review score is between 1 and 10. We stayed here with our two kids. Pick up the mattresses in the rooms and look under it. But this would have been bearable had the staff not been downright snotty and rude. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Is the indoor pool heated all year round? With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Sincerely, John Wilkins/Owner. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. All rights reserved. Please see our partners for more details. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Site content 2006-2019 Maciej Ceglowski That's how we know our reviews come from real guests who have stayed at the property. I got bitten all over my arms and legs. "They don't care what your wallet looks like, or what your car you drive. The good news? Colorado Springs actually moved down 19 spots on the list from 2012 when it was . Grill/BBQ, Open for: We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. 245 out of 2735 reviews" ", Rating 4 - Poor. Our bed was horrible. Management doesn't seem to care much. The rest of the staff was very, very rude and it did not feel welcoming. Get exclusive access to members-only deals by email. I love that they tell you how to get to our room. Great to have an omelette at breakfast! - Terms of use - Privacy - Disclaimer. Welcome to our newly updated hotel. All rights reserved. * Complimentary Breakfast: Wish there was a hot tub for the grownups but no biggie. )Icon Color & Report Disclaimer, File a new bed bug report at this location. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. "One call per month and I was pretty happy. I would not choose this location again on futre trips. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Pet-friendly rooms are also available. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. I liked the amazing breakfast! I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. I was not told that the rooms all along the hallway we being renovated. (Click on the Red Icon to view detailed bed bug reports.) Restaurant is good. Wonderful. Beautiful facilities, parking lot was a bit dark at night. Pizza, If we find any, we delete them and, if necessary, take action against whoever is responsible. The place was very cute and cozy. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. Loved the breakfast! Yeah right! On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. They'll have to be paid for separately during your stay. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all.
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