"Birth certificates show that you were born. Many eBay sellers do not understand that No Returns does not mean No Refunds. Return postage for buyers | eBay If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. Find the item in Returns and cancelled orders. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Or perhaps send a replacement if you return the item via untracked shipping? Lord of The Rings Return of The King Gollum Talking Action Figure * Box The Global Shipping Programme makes your items available to over 60 million buyers worldwide. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Who is responsible for return shipping costs? - Help Center Home For items that have a total cost of $750 or more, signature confirmation is required. A Beginner Seller's Guide to Return Shipping on eBay Have you had an eBay item returned damaged? Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. Also check the email messages you received from PayPal and/or eBay. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. I find too many fun toys for my family (or myself), and just love the whole process. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. I agree. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Buyers abusing "not as described" to force refund - PayPal Community Start an item not as described claim, cite damaged in transit, and get a full refund. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. You'll need to send it back within 10 business days, using tracked postage. We tried reasoning with them but they would not budge. Use the phone over e-mailing when you want a response ), and told them the situation. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Return shipping costs when you use an eBay label. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Log on DoNotPay in your web browser and we will help you. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. How To Write a Return Policy (+ Free Template) (2023) - Shopify To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Love seeing what you guys findVery cool find on the stilts! being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. The item is only $25.00, but thetracked packet rate will be approximately $14.00. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. What happens to seller when eBay refunds? It doesn't count against your ratings but it doesn't look good when potential buyers see this. 05-11-2014 Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. For more details, please see our Condition of returned items policy. Copyright 1995-2021 eBay Inc. All Rights Reserved. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. We called eBay (BIG KEY! I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The next morning, EBay had refunded her??? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Who Pays Return Shipping : r/Ebay - reddit Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Send the funds using the buyer's preferred method. 4 min article. Select the shipping carrier from the dropdown list. Do You Charge Return Shipping on Damaged Items? You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. The seller will also pay for return shipping. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Very Sad! You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. But , as we all know, not all sellers (or buyers ) are honest. I called Ebay and got no where. By the way, I notice you have four Neutrals in six months (which I think is a lot). Death certificates show that you died. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Here's how to send an eBay shipping label from the View return details section: The seller keep the sale price but their funds may be on hold for a week. Also, the seller cannot refund GSP charges. From the dropdown menu, select Send refund. What I might do is take a chance and send it without tracking. Select your reason for closing the return from the dropdown, and add details if you want to. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. You can still close it if things are resolved. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. How to Refund a Buyer on eBay - Small Business Trends The following day i found out that the buyer didn't like my suggestion and opened a case for refund. This is completely eBay legal, and fair to the seller, as far as eBay sees it. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Check out the damage on the box: And there was damage on almost every side of the charger. This buyer says the item is ruined because we folded the cardboard backing of the item. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. What happens if the item is damaged while it's being returned? If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Who pays for return shipping cost on items damaged during shipping? - eBay If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. 4. How you request the return depends on how you bought them. Copyright 1995-2023 eBay Inc. All Rights Reserved. What am I going to do with the returned item? Choose Print label. This may take a few days. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. As a seller, I know when I'm being ripped off or when someone is being truthful. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. Select your carrier and enter the tracking number. If the buyer paid, theyll need to contact the carrier instead. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. ), know that eBay should have your back. Take action within 30 days. Here are some of the most common ways eBay sellers are scammed. Return shipping for buyers | eBay They can then print the label and use it to send the item back to you. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. on I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. When I received the item back it was in all sorts of rough shape. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Asking for a Refund from the USPS. 13 min article; Return postage for buyers. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Expand. 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